Cisco UCCE Video Training - Administration

Description

First Cisco UCCE 10.5 Administration Self-Study Kit designed to help you learn day to day administration of Cisco UCCE Solutions. This self-study kit video labs and lectures will help you learn the tools to configure, administer and support various components and task for Cisco UCCE from Configuring outbound dialer, social miner, to learn how to troubleshoot various issues. This is designed for someone who is responsible for day to day operation of Cisco Unified Contact Center Enterprise Solutions
What is Included:
Advanced Cisco UCCE 10.5 Administration Lab Kit
(26 videos)
Outline
Lecture On Video
Lab 1 - Overview of Cisco UCCE Administration Tools
Lab 2 - Getting started with Agent Desk Settings
Lab 3 - Prepare and Configuring Network VRU for CVP
Lab 4 - Preparing and Configuration Services and Skills Groups
Lab 5 - Creating Agent, Supervisor and Team Lists
Lab 6 - Configure PG for IP IVR (UCCX)
Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
Lab 8 - Configuring PG For Cisco Unified CM
Lab 9 - Defining Agent Target Rule and Device Target
Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
Lab 11 - Setting Limit on Number of Skills group per agent
Lab 15 - Creating Precision Queues - Attributes
Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
Lab 13 - Creating Precision Queues and Rules to select Agent
Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
Lab 18 - Outbound dialer - Network VRU and Media Routing PG
Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
Lab 22 - Outbound Dialer - Dialer Component on PG
Lab 23 - Outbound Dialer - Modify Local Static Route Files
Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
Lab 26 - Outbound Dialer - Verification of Outbound Component
Terms & Conditions
Only Support Windows & MAC Platform
We do not support VMware/iPhone or Android
If Free course is offered, it is only delivered on confirmed scheduled or online
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